Privacy Policy

This Privacy Policy describes how Illumination Lab, LLC, a Florida company ("Illumination Lab," "we," "us," or "our"), collects, uses, and protects information in connection with the website located at illuminationlab.io (the "Site").

1. Information We Collect

We collect information you provide directly to us, including your name, email address, and any message content, when you submit our contact form or start a conversation through our chat widget.

2. SMS and Messaging Consent

If you provide a phone number through our chat widget or contact form and opt in to receive text messages from us, we will use that number solely to communicate with you about your inquiry. Message frequency varies based on your conversation with us. Message and data rates may apply. You may opt out of text messages at any time by replying STOP, and you may resume messages at any time by replying START. Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted for purposes of operating our business. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of the text message services.

3. How We Use Information

We use the information we collect to respond to inquiries, provide information about our products and services, and improve our website and communications.

4. Cookies and Analytics

Our website may use privacy-friendly, cookieless analytics to understand aggregate visitor traffic. We do not use this data to identify individual visitors.

5. Information Sharing

We do not sell your personal information. We may share information with service providers who help us operate our website and respond to inquiries (for example, our CRM and communications platform), solely for that purpose.

6. Data Retention

We retain contact information for as long as reasonably necessary to respond to your inquiry and maintain our business records, unless you request deletion sooner.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting clients@illuminationlab.io.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date above.

9. Contact Us

Illumination Lab, LLC
Email: clients@illuminationlab.io